PLANTATION vs. THE UNITED STATES POSTAL SERVICE
Round 2: May 7th 12:30 p.m. I walk into the Downtown USPO. Short line. Wow, my lucky day. Mom’s having trouble with the State of Vermont Department of Taxes. So I have to mail all her tax support and her tax return (being the good son I am, I do her federal and state tax return) back to her. I had her Mother’s Day card also and just figured I’d throw it into the folder and mail it all together. Priority Mail once again. 2-3 days arrival time. I never buy the extra services like delivery confirmation, signature required, or insurance. It’s a box of papers. Why bother? I called mom on Mother’s Day and she can’t figure out why I didn’t send her a card? What??? That box should have arrived Friday at the latest. I told her to let me know if it showed up the next day. Nope. So I went back to the USPO and asked them if they could trace the package. Well, since I didn’t buy any of those frivolous extras, there was no way to track the package. The postal employee thought there was still a chance it could arrive at its intended destination but if worse came to worse, it would come back to me because I had a return address on the label. Two weeks pass and there is no sign of the package anywhere. Round 2 winner: USPS
Round 3: May 21st 12:15 p.m. I walk into the same Downtown USPO, but today there are tons of people. I’m the 10th person in line and it is extremely hot in there. Unbelievably there is only one cashier. If each person takes 5 minutes, it’s gonna take me 50 minutes to get to the front. Another weird thing is that there was actually another employee in there. But she was simply telling us where to stand in line. I was really dumbfounded as more people entered and waited. 20 people in line and only one cashier. Who is the brains behind this outfit? I wouldn’t have to be in there if they hadn’t lost my package, but I had to re-mail my mom’s tax return. Well, it ‘only’ took me 45 minutes to get to the front and I think I sweated off around 5 pounds. Yes, this time I paid the extra and got delivery confirmation for my priority mail. Another lunch hour ruined by the USPS. Round 3 winner: USPS
Round 4: May 23rd 8 p.m. I get home and checked my mail and almost passed out when I saw the mangled box in my mail slot. The lost package found its way back home. It had taken a beating and had holes down both sides of the letter box. I checked the package to see if there was any clue as to why it was not delivered. There were two such clues. An Air Force One Stamp for $4.60 and a blue label that said, “Important Customer Information.” I read the blue label. And I quote in exact replicate font, “We regret that your mail was not collected or is being returned to you due to heightened security requirements. All mail that bears postage stamps and weighs more than 13 ounces MUST be taken by the customer to a retail service associate at a Post Office.” Hmm, seems to me I held up my end of the bargain. I was the customer, and I went to a retail service associate at a Post Office. But it seems the retail service associate at said Post Office slapped a stupid stamp on the package instead of metering it properly and violated her own heightened security rule. Round 4 knockout winner: USPS
Why is it that any U.S. corporation can balance their budget but our own government can’t. What’s the budget deficit these days? How many trillions of dollars? And the poor USPS, they must get their budget cut down to the bone. I think the employees who work there are actually very nice but the system they work under is clearly broken. I’m sure this is not a priority fix for the next President, but I for one, would love to see an improvement.
Labels: Customer Service, My Luck