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Chasing The American Dream

May 05, 2006

CUSTOMER (DIS)SERVICE

A replay of my phone call to the Miami Heat ticket office…

Heat Rep: Miami Heat
Plantation: Hi, I was wondering if the NBA has announced playoff dates for the New Jersey series yet?
Heat Rep: No
Plantation: OK. Do you have any idea when they are supposed to make the announcement?
Heat Rep: No
Plantation: Uhh, OK. Thanks
Heat Rep: {Click}

7 Comments:

  • This would be my phone call....

    Catsteevens: You do know they are in the playoffs, RIGHT?!?!!

    Heat Rep: D'oh.

    By Blogger catsteevens, at 11:05 AM, May 05, 2006  

  • Don't you just love good customer service?

    By Blogger Mari, at 12:18 AM, May 06, 2006  

  • You'd think with all the money the Heat are getting for playoff tickets ($250 a seat), they could afford to pay someone to be nice.

    By Blogger Eatapeach, at 6:23 AM, May 07, 2006  

  • Not that it excuses it or anything, but, it was probably the 85th phone call that person had gotten inquiring about the same thing that day.

    By Blogger A, at 9:26 AM, May 07, 2006  

  • Did you ever get your tickets? And never mind my date, did you SEE that GAME last night?!! Holy flaming basketballs, we'll have a BLAST if both the Heat and the Suns end up in the finals!

    I'm routin' for ya!!

    By Blogger Elizabeth, at 3:42 PM, May 07, 2006  

  • A, I don't buy that argument. Ya see, THAT'S what they were hired for. If you're a phone rep and you can't be nice, then you shouldn't be talking to people especially when you know that you're gonna get bombarded with the same question over and over again.

    E, you sound like Elaine Benes bragging about the lobster bisque over the sex. And no, no tix for me. Outta my price range.

    By Blogger Plantation, at 7:15 PM, May 07, 2006  

  • I thought they worked out all the scenarios and made the dates in advance? I guess I was wrong.

    By Blogger Cheetarah1980, at 12:53 AM, May 08, 2006  

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